Assertiveness – Master the Art of Confident, Respectful Communication

Grow your influence. Strengthen collaboration. Elevate every interaction.

Program Overview — 2-Day Immersive Training

This Shinsei training empowers professionals to cultivate a confident and balanced communicative stance — assertive rather than passive or aggressive — in all relational contexts. You’ll learn to express ideas, needs and boundaries clearly, respectfully and with impact, even under pressure.

Why Assertiveness Matters Today

In workplace and everyday interactions, clarity and respect fuel performance. Assertiveness is the ability to stand up for your needs, rights and ideas while respecting others — a core skill for effective teamwork, leadership, negotiation and conflict resolution.

This course helps professionals:

• ✨ Navigate emotional dynamics with confidence

• 🎯 Express needs without aggression

• 🤝 Build stronger, more constructive relationships

• 💬 Turn difficult conversations into outcomes

Whether you want to lead with presence, manage teams, negotiate with stakeholders or improve everyday exchanges, this course gives you tools that work in real life — not just in theory.

What You’ll Experience — 2 Days of Transformative Learning

Day 1: Foundations of Assertive Communication

Morning

• Welcome & framing: shared intentions & learning goals

• What assertiveness is — and isn’t: passive, aggressive, manipulative, assertive styles

• Self-diagnosis: understanding your communication tendencies

Afternoon

• Emotional awareness in dialogue

• Core techniques:

  • “I-statements” (expressing needs constructively)

  • DESC model for clear requests and limits

  • Active listening and reformulation

• Practicals & role-plays to build confidence

Day 2: Assertiveness in Challenging Situations

Morning

• Managing difficult behaviors (passive, aggressive, manipulative)

• Response techniques: broken-record, strategic questions, shifting focus

• Scenarios: responding to criticism, saying “no,” setting boundaries

Afternoon

• Assertiveness with superiors and clients

• Stress-management in real interactions

• Individual action planning for sustainable change

Learning Approach — Practical, Experiential, Supportive

Shinsei’s pedagogy blends:

✔ Short conceptual insights
✔ Collaborative workshops
✔ Role-plays & simulations
✔ Peer co-development
✔ Immediate feedback and coaching
✔ Tools, worksheets and visual supports

You’ll experience hands-on practice — not just slides — so you can apply your skills immediately in the workplace.

Assessment & Outcomes

Participants receive:

• Self-evaluation at the start and end

• Ongoing formative feedback

• Personalized assertiveness action plan

• Certificate of completion for professional development

Who Should Attend

Professionals across functions:

• Managers & team leaders

• Project owners

• Sales & client-facing roles

• Anyone aiming to improve their communication presence and relational effectiveness

Delivery Formats

• In-person (on-site or in-house)

• Customized group delivery available

• Adaptations for accessibility upon request

In Short — What You’ll Gain

• Greater confidence in expressing yourself

• Fewer misunderstandings and relational tension

• Faster conflict resolution

• Stronger collaboration and mutual respect

This isn’t just a soft-skills workshop — it’s a relational upgrade that enhances performance, influence and connection in your professional life.